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Placing an Order & Order Status
What does 'pending' mean on the order status page?

If an order is listed as "pending," your order has not shipped yet. Most orders are processed, picked, packed, and shipped within 24 business hours. If your order is less than 24 business hours old, "pending" is normal.

Some orders may be listed as "pending" for longer than 24 hours. If an order contains a personalized book, the order may not ship for 2-4 weeks, depending upon Bill's schedule. Orders that contain backordered items may also be listed as "pending" until the item is back in stock.
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