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| What is The Store's return & exchange policy? Items received within 60 days of original shipment can be returned or exchanged for any reason with the exception of personalized products and used mugs and glasses. No returns or exchanges are accepted for personalized products and used mugs and glasses unless the product is defective. The customer is responsible for return shipping unless the returned product is defective or was shipped in error by BillOReilly.com. Gift wrapping charges (if any) and/or the original shipping charges are not refundable. To return/exchange an item:
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