Blog's for April, 2017 http://www.BillOReilly.com Bill O'Reilly 2026-05-09T19:17:45Z 2026-05-09T19:17:45Z Bill O'Reilly Staff http://www.BillOReilly.com/b/Whats-a-podcast/327222529970224652.html 2017-04-27T18:37:00Z 2017-04-27T18:37:00Z

<strong>What&rsquo;s a podcast?</strong><br /> <p>A podcast is similar to a radio show, but it's all digital and made available on the internet so you can listen online or download to your computer or mobile device. It is typically a series with new episode installments.</p>

Staff 2017-04-27T18:37:00Z Staff http://www.BillOReilly.com/b/Will-Bill-still-publish-a-new-book/26474019144990586.html 2017-04-27T18:36:00Z 2017-04-27T18:36:00Z

<strong>Will Bill still publish a new book?</strong><br /> <p>Bill's new book Killing England is available to pre-order <a href="https://www.billoreilly.com/p/Killing-England/Killing-England/48866.html" target="_self">here</a>.</p>

Staff 2017-04-27T18:36:00Z Staff http://www.BillOReilly.com/b/How-do-I-post-to-the-message-boards/540246568803535371.html 2017-04-27T18:34:00Z 2017-04-27T18:34:00Z

<strong>How do I post to the Message Boards?</strong><br /> <p>If you are a <a href="/membership">Premium Member,</a> you can post a comment by clicking the <a href="/messageboards">Message Boards</a> link in the top menu.<br /><br />Click a topic from the left column to see all the Threads in that topic. Or click on any thread from the "Recently Active Threads" column. Once you are on a Thread, click the &ldquo;Reply&rdquo; button to type in your message and click "Post."</p>

Staff 2017-04-27T18:34:00Z Staff http://www.BillOReilly.com/b/Will-the-Spin-Stops-Here-Tour-2017-continue/264839021719979681.html 2017-04-27T18:34:00Z 2017-04-27T18:34:00Z

<strong>Will the Spin Stops Here Tour 2017 continue?</strong><br /> <p>The Spin Stops Here Tour 2017 will go on as scheduled.</p>

Staff 2017-04-27T18:34:00Z Staff http://www.BillOReilly.com/b/Is-the-BillOReilly.com-website-owned-by-Bill-or-Fox/570775743577906572.html 2017-04-27T18:33:00Z 2017-04-27T18:33:00Z

<strong>Is the BillOReilly.com website owned by Bill or Fox?</strong><br /> <p>BillOReilly.com has always been Bill O'Reilly's personal website. This is Bill&rsquo;s way of communicating directly with his audience, particularly Premium Members. BillOReilly.com has never had any connection to Fox News Channel. We encourage you to continue to visit BillOReilly.com for the latest from Bill.</p>

Staff 2017-04-27T18:33:00Z Staff http://www.BillOReilly.com/b/How-do-I-watch-the-No-Spin-News/-17035463277781148.html 2017-04-27T18:33:00Z 2017-04-27T18:33:00Z

<strong>How do I watch the No Spin News?</strong><br /><br />Premium Members can watch the No Spin News video <a href="/video?chartID=329" target="_blank">here</a>.

Staff 2017-04-27T18:33:00Z Staff http://www.BillOReilly.com/b/Is-the-No-Spin-News-podcast-live/-254195036428789895.html 2017-04-27T18:32:00Z 2017-04-27T18:32:00Z

<strong>Is the No Spin News podcast live?</strong><br /><br />The No Spin News podcast is pre-recorded audio. You can listen to archived episodes anytime at BillOReilly.com. New episodes are available Monday - Thursday at 7PM ET at the BillOReilly.com homepage.

Staff 2017-04-27T18:32:00Z Staff http://www.BillOReilly.com/b/Do-I-need-iTunes-or-podcasting-app-to-listen-to-the-podcast/-359971242018319961.html 2017-04-27T18:32:00Z 2017-04-27T18:32:00Z

<strong>Do I need iTunes or podcasting app to listen to the No Spin News podcast?</strong><br /><br />You do not need iTunes or a podcasting app to listen to the No Spin News podcast. You can hear new episodes Monday - Thursday at 7PM ET at the BillOReilly.com homepage. The archived episodes of No Spin News are available&nbsp;in the <a href="/blog?categoryID=7">No Spin News Archive</a>.

Staff 2017-04-27T18:32:00Z Staff http://www.BillOReilly.com/b/How-do-I-get-the-No-Spin-News-podcast/-710800498625799529.html 2017-04-27T18:29:00Z 2017-04-27T18:29:00Z

<strong>How do I get the No Spin News podcast?</strong><br /><br />The No Spin News podcast is available in audio format and you can hear new episodes Monday - Thursday at 7PM ET at the BillOReilly.com homepage. You can access the archived audio of No Spin News in the <a href="/blog?categoryID=7">No Spin News Archive</a>.

Staff 2017-04-27T18:29:00Z Staff http://www.BillOReilly.com/b/How-can-I-download-an-MP3-I-ordered-directly-to-my-iPhone-or-iPad/579006715631689962.html 2014-04-15T21:29:00Z 2014-04-15T21:29:00Z

<strong>How can I download an MP3 I ordered directly to my iPhone, iPad or other mobile device?</strong><br /> <br />Unfortunately,&nbsp;<span><span>MP3 downloads cannot be downloaded directly to a mobile device without an app that can unzip the file for you. If you have a computer, we suggest downloading the MP3 to your computer and then transferring it to your device.<br /><br /></span></span> <p>We also have a feature where you can stream the Audiobook directly from the website. All of your MP3 download purchases can be found and streamed at the below link:<br /><br /><a href="https://www.billoreilly.com/mybooks">https://www.billoreilly.com/mybooks</a></p>

Staff 2014-04-15T21:29:00Z Staff http://www.BillOReilly.com/b/How-do-I-purchase-a-Premium-Membership/252881245582783185.html 2012-08-04T02:18:00Z 2012-08-04T02:18:00Z

<strong>How do I purchase a Premium Membership?</strong><br /><br />Watch the video below to see how to purchase a Premium Membership.&nbsp; And visit the <a class="defaultLinks" href="/charts/membershipchart.jsp" target="_blank">Premium Memberships section</a> of <a class="defaultLinks" href="/store" target="_blank">The Store</a> to see the Premium Membership options that are currently available.<br /><br /><iframe width="640" height="480" src="https://www.youtube.com/embed/suJgXBffM3I" frameborder="0" allowfullscreen=""></iframe>

Staff 2012-08-04T02:18:00Z Staff http://www.BillOReilly.com/b/How-are-shipping-charges-calculated/734981005751075855.html 2011-03-03T22:11:00Z 2011-03-03T22:11:00Z

<strong>How are shipping charges calculated?</strong><br /><br />Our shipping rates are based on the weight of your entire order. We use multiple carriers, including UPS and USPS, and will choose the carrier that is the most cost effective for your shipment.<br /><br />Our shipping rate policies for international orders are the same as domestic orders. However, international shipping rates often vary widely compared to domestic rates because of customs charges, freight charges and more.<br /><br />Available shipping options, along with their associated costs, appear on the Final Order Confirmation page. There, you can choose the shipping option that fits your budget and works best for you.

Staff 2011-03-03T22:11:00Z Staff http://www.BillOReilly.com/b/Can-my-items-be-shipped-as-they-are-available-rather-than-all-at-once/-824442681519187647.html 2010-10-20T23:05:00Z 2010-10-20T23:05:00Z

<strong>Can my items be shipped as they are available, rather than all at once?</strong><br /><br />If there will be a significant delay in the availability of one or more items you have ordered, you will have the option to have your items shipped as they are available on the Final Order Confirmation page. You will be charged for shipping for each individual shipment, which can vary depending on package weight.<br /><br />Please note that if all items are in stock, this option will not appear and your items will all be shipped together.

Staff 2010-10-20T23:05:00Z Staff http://www.BillOReilly.com/b/Where-can-I-manage-my-credit-cards/652606835243897527.html 2010-10-20T22:50:00Z 2010-10-20T22:50:00Z

<strong>Where can I manage my credit cards?</strong><br /><br />Go to the <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> section and click on <a class="defaultLinks" href="/site/member/modifyprofile?action=manageCredit" target="_blank">Manage Credit Cards</a>. Here you can add, change and delete credit cards associated with your account. You can also specify which card you'd like to use as a default billing method when placing orders with The Store, and if you are a Premium Member with a recurring membership plan, you can also specify which card you'd like to have billed for your membership.

Staff 2010-10-20T22:50:00Z Staff http://www.BillOReilly.com/b/Where-can-I-manage-my-billing-and-shipping-addresses/-335657514736014261.html 2010-10-20T22:47:00Z 2010-10-20T22:47:00Z

<strong>Where can I manage my billing and shipping addresses?</strong><br /><br />Go to the <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> section and click on <a class="defaultLinks" href="/site/member/modifyprofile?action=manangeAddresses" target="_blank">Manage Address Book</a>. Here you can add, change and delete billing and shipping addresses associated with your account.

Staff 2010-10-20T22:47:00Z Staff http://www.BillOReilly.com/b/Can-I-ship-my-order-to-an-address-other-than-my-billing-address/590781787941471855.html 2010-10-20T22:29:00Z 2010-10-20T22:29:00Z

<strong>Can I ship my order to an address other than my billing address?</strong><br /><br />Yes! During the checkout process, simply specify the shipping address you'd like to ship your order to.<br /><br />You can also click the "Change" button underneath the Shipping Address on the Final Order Confirmation page to supply a different shipping address.

Staff 2010-10-20T22:29:00Z Staff http://www.BillOReilly.com/b/When-will-my-credit-card-be-charged-for-my-order/242778961460668744.html 2010-10-15T22:24:00Z 2010-10-15T22:24:00Z

<strong>When will my credit card be charged for my order?</strong><br /><br />Your credit card will not be charged until we ship your order.<br /><br />You may see a credit card authorization appear on your statement or in your banking records prior to your order being shipped. This is standard procedure to verify that your credit card is in good standing and that funds are available. Your card will not be charged twice, and this authorization will disappear after 7 to 9 business days if your order has not yet shipped.

Staff 2010-10-15T22:24:00Z Staff http://www.BillOReilly.com/b/What-countries-does-The-Store-ship-to/-836183071665855514.html 2010-10-15T22:13:00Z 2010-10-15T22:13:00Z

<strong>What countries does The Store ship to?</strong><br /><br />The Store currently ships to the following countries.<br /><br /> <table class="defaultBody" width="100%" border="0" cellspacing="0" cellpadding="2"> <tbody> <tr align="left" valign="top"> <td class="shipCountries"> <div>Andorra</div> <div>Antigua and Barbuda</div> <div>Argentina</div> <div>Aruba</div> <div>Australia</div> <div>Bahamas</div> <div>Bahrain</div> <div>Barbados</div> <div>Belize</div> <div>Bermuda</div> <div>Bolivia</div> <div>Brazil</div> <div>Canada</div> <div>Cayman Islands</div> <div>Chile</div> <div>China</div> <div>Colombia</div> <div>Costa Rica</div> <div>Cyprus</div> <div>Dominican Republic</div> <div>Ecuador</div> <div>El Salvador</div> <div>Gibraltar</div> <div>Greenland</div> <div>Grenada</div> <div>Guatemala</div> <div>Haiti</div> <div>Holy See (Vatican City State)</div> <div>Honduras</div> <div>Hong Kong</div> <div>Iceland</div> <div>India</div> <div>Israel</div> <div>Jamaica</div> <div>Japan</div> <div>Korea,Republic Of</div> <div>Kuwait</div> <div>Liechtenstein</div> <div>Madagascar</div> <div>Marshall Islands</div> <div>Martinique</div> <div>Mexico</div> <div>Monaco</div> <div>Mongolia</div> <div>Nepal</div> <div>New Zealand</div> <div>Norway</div> <div>Oman</div> <div>Panama</div> <div>Paraguay</div> <div>Peru</div> <div>Philippines</div> <div>Qatar</div> <div>Saint Kitts And Nevis</div> <div>Saint Lucia</div> <div>San Marino</div> <div>Saudi Arabia</div> <div>Singapore</div> <div>Solomon Islands</div> <div>Swaziland</div> <div>Taiwan</div> <div>Thailand</div> <div>Trinidad And Tobago</div> <div>Turkey</div> <div>United Arab Emirates</div> <div>United States</div> <div>Uruguay</div> <div>Venezuela</div> <div>Virgin Islands British</div> <div>Virgin Islands Us.</div> </td> </tr> </tbody> </table>

Staff 2010-10-15T22:13:00Z Staff http://www.BillOReilly.com/b/Why-does-The-Store-ask-for-the-CVV-code-on-my-credit-card/47868196237124560.html 2010-10-15T22:02:00Z 2010-10-15T22:02:00Z

<strong>Why does The Store ask for the CVV code on my credit card?</strong><br /><br />Security and fraud prevention measures require that we collect the CVV code printed on your credit card. The code helps us to verify that you are in fact the legitimate holder of the credit card you are using.

Staff 2010-10-15T22:02:00Z Staff http://www.BillOReilly.com/b/Where-can-I-get-a-promo-code/-127053630155243034.html 2010-10-15T22:01:00Z 2010-10-15T22:01:00Z

<strong>Where can I get a promo code?</strong><br /><br />You do not need a promo code to place an order.<br /><br />Promo codes are, however, periodically sent out to newsletter subscribers or posted here on BillOReilly.com.

Staff 2010-10-15T22:01:00Z Staff http://www.BillOReilly.com/b/Do-I-need-a-promo-code/467122027771836455.html 2010-10-15T22:00:00Z 2010-10-15T22:00:00Z

<strong>Do I need a promo code?</strong><br /><br />No. You do not need a promo code to place an order.<br /><br />If you do have a promotional code to apply to your order, enter it at the bottom of the final order confirmation page and click "Apply." Your discount will be reflected in the "Order Summary" section of the page. The highest applicable discount will be applied to your order unless otherwise noted.

Staff 2010-10-15T22:00:00Z Staff http://www.BillOReilly.com/b/Can-I-have-prices-omitted-from-my-packing-slip/406104653135344269.html 2010-10-15T21:56:00Z 2010-10-15T21:56:00Z

<strong>Can I have prices omitted from my packing slip?</strong><br /><br />Yes, prices will be omitted from your packing slip if you gift wrap at least one item in your order. Gift wrap is $4.99 per item. You can gift wrap an item in your order by clicking the "Click to gift wrap this item" link under the item on the "Final Order Review" page:<br /><br /> <div><img src="/images/help/giftwrap_shoppingcart.png" alt="Gift options" /></div> <br /><br />In the next page, you will be given the option to select a gift wrap and include a gift message:<br /><br /> <div><img src="/images/help/giftwrap_selection.png" alt="Gift options" /></div> <br /><br />Click "Finished" to make sure that your instructions are applied to your order.

Staff 2010-10-15T21:56:00Z Staff http://www.BillOReilly.com/b/What-does-pending-mean-on-the-order-status-page/967090525137395701.html 2010-10-14T01:18:00Z 2010-10-14T01:18:00Z

<strong>What does 'pending' mean on the order status page?</strong><br /><br />If an order is listed as "pending," your order has not shipped yet. Most orders are processed, picked, packed, and shipped within 24 business hours. If your order is less than 24 business hours old, "pending" is normal.<br /><br />Some orders may be listed as "pending" for longer than 24 hours. If an order contains a personalized book, the order may not ship for 2-4 weeks, depending upon Bill's schedule. Orders that contain backordered items may also be listed as "pending" until the item is back in stock.

Staff 2010-10-14T01:18:00Z Staff http://www.BillOReilly.com/b/Will-I-be-charged-return-shipping-for-a-defective-or-damaged-item/-87647347272295703.html 2010-10-13T22:59:00Z 2010-10-13T22:59:00Z

<strong>Will I be charged return shipping for a defective or damaged item?</strong><br /><br />When you return a defective item or an item that was shipped in error, you may be reimbursed for return shipping charges up to the amount that was originally applied to your order.

Staff 2010-10-13T22:59:00Z Staff http://www.BillOReilly.com/b/My-order-arrived-damaged-broken-or-defective.-What-should-I-do/219255053520260374.html 2010-10-13T22:57:00Z 2010-10-13T22:57:00Z

<strong>My order arrived damaged, broken or defective. What should I do?</strong><br /><br />If you received a defective item, please contact <a class="defaultLinks" href="/pg/jsp/general/contact.jsp?form2=open#form2" target="_blank">Customer Service</a> and we'll be happy to assist you.

Staff 2010-10-13T22:57:00Z Staff http://www.BillOReilly.com/b/How-can-I-return-an-item-to-The-Store/612802674151132628.html 2010-10-13T22:53:00Z 2010-10-13T22:53:00Z

<strong>How can I return an item to The Store?</strong><br /><br />To return/exchange an item:<ol> <li>Complete the Return form on the back of the packing slip that came with your order. If you are making an exchange, indicate the replacement item(s) on the form.</li> <li>Remove the self-adhesive return address label from the packing slip and place it on outside of the shipping box.</li> <li>Ship the return to the address on the label: <blockquote>BillOReilly.com<br /> ATTN: Returns Department<br /> 5208 Stilwell St.<br /> Kansas City, MO 64120</blockquote> We recommend that you use an insured shipping method when returning products to us. You will not be reimbursed for insurance expenses.</li> </ol>If you have misplaced your packing slip, a copy of your order invoice can be obtained from the <a class="defaultLinks" href="/order?action=myOrders" target="_blank">"Order Status"</a> page in "My Account" on BillOReilly.com.

Staff 2010-10-13T22:53:00Z Staff http://www.BillOReilly.com/b/I-cant-find-a-particular-item-in-the-store.-Has-it-been-discontinued/839518963006989523.html 2010-10-13T22:46:00Z 2010-10-13T22:46:00Z

<strong>I can't find a particular item in the store. Has it been discontinued?</strong><br /><br />The Store frequently introduces new items and older items are periodically discontinued. If a particular item does not appear in The Store at all, it has most likely been discontinued.

Staff 2010-10-13T22:46:00Z Staff http://www.BillOReilly.com/b/What-should-I-do-if-Im-not-satisfied-with-the-quality-of-the-products-I-receive/865237132879240094.html 2010-10-13T22:45:00Z 2010-10-13T22:45:00Z

<strong>What should I do if I'm not satisfied with the quality of the products I receive?</strong><br /><br />All of our products are extensively and rigorously tested and reviewed, but if you are not satisfied with any of the products that you purchase from The Store, please contact <a class="defaultLinks" href="/pg/jsp/help/contactus.jsp" target="_blank">Customer Service</a> so we can correct the problem for you.

Staff 2010-10-13T22:45:00Z Staff http://www.BillOReilly.com/b/What-payment-methods-are-accepted-in-The-Store/409611600143066017.html 2010-10-13T22:43:00Z 2010-10-13T22:43:00Z

<strong>What payment methods are accepted in The Store?</strong><br /><br />At this time, The Store accepts all major credit cards, and we also offer checkout using PayPal and Amazon.com.<br /><br />Please note: PayPal is not a payment option when purchasing a non-gift certificate membership.

Staff 2010-10-13T22:43:00Z Staff http://www.BillOReilly.com/b/Can-I-place-my-order-via-mail/852158152357502348.html 2010-10-13T22:38:00Z 2010-10-13T22:38:00Z

<strong>Can I place my order via mail?</strong><br /><br />No, we only accept orders for The Store either over the telephone or online.

Staff 2010-10-13T22:38:00Z Staff http://www.BillOReilly.com/b/Can-I-pay-for-my-order-with-a-check/780119275391852585.html 2010-10-13T22:36:00Z 2010-10-13T22:36:00Z

<strong>Can I pay for my order with a check?</strong><br /><br />No. At this time, The Store does not accept payment via check. We accept all major credit cards, and we offer checkout using PayPal and Amazon.com.

Staff 2010-10-13T22:36:00Z Staff http://www.BillOReilly.com/b/Can-I-place-my-order-over-the-telephone/-348141428097840991.html 2010-10-13T22:27:00Z 2010-10-13T22:27:00Z

<strong>Can I place my order over the telephone?</strong><br /><br />We welcome telephone orders. You can speak to a store representative by calling <strong>(877) 713-2286</strong>.

Staff 2010-10-13T22:27:00Z Staff http://www.BillOReilly.com/b/Is-a-printed-catalog-available-for-The-Store/610678454080217269.html 2010-10-13T22:26:00Z 2010-10-13T22:26:00Z

<strong>Is a printed catalog available for The Store?</strong><br /><br />Because our merchandise changes so frequently, we do not offer a printed catalog for The Store.

Staff 2010-10-13T22:26:00Z Staff http://www.BillOReilly.com/b/Do-I-have-to-pay-sales-tax-on-purchases-made-in-The-Store/-521538341996224415.html 2010-10-13T22:25:00Z 2010-10-13T22:25:00Z

<strong>Do I have to pay sales tax on purchases made in The Store?</strong><br /><br />BillOReilly.com is required by law to collect sales tax on purchases made in New York State and in Pennsylvania.

Staff 2010-10-13T22:25:00Z Staff http://www.BillOReilly.com/b/How-much-does-Premium-Membership-cost/421942246029976761.html 2010-10-12T20:51:00Z 2010-10-12T20:51:00Z

<strong>How much does Premium Membership cost?</strong><br /><br />Visit the <a class="defaultLinks" href="/charts/membershipchart.jsp" target="_blank">Premium Memberships section</a> of <a class="defaultLinks" href="/store" target="_blank">The Store</a> to see the Premium Membership options and prices that are currently available.

Staff 2010-10-12T20:51:00Z Staff http://www.BillOReilly.com/b/How-can-I-purchase-a-gift-membership-for-someone-else/-509831231381149831.html 2010-10-12T20:43:00Z 2010-10-12T20:43:00Z

<strong>How can I purchase a gift membership for someone else?</strong><br /><br />Gift certificates for Premium Memberships are available in The Store. We offer a <a class="defaultLinks" href="/p/Gift-Certificates/BillOReilly.com-3-MONTH-Premium-Membership---Gift-Certificate/18436.html" target="_blank">3 month gift membership</a> as well as a <a class="defaultLinks" href="/p/Gift-Certificates/BillOReilly.com-ONE-YEAR-Premium-Membership---Gift-Certificate---with-free-MP3-player-to-the-troops/18438.html" target="_blank">yearly gift membership</a>.

Staff 2010-10-12T20:43:00Z Staff http://www.BillOReilly.com/b/What-discounts-do-Premium-Members-receive/-484042107780030191.html 2010-10-12T20:40:00Z 2010-10-12T20:40:00Z

<strong>What discounts do Premium Members receive?</strong><br /><br />Premium Members receive 10% off of regular purchases in <a class="defaultLinks" href="/store" target="_blank">The O'Reilly Store</a>.

Staff 2010-10-12T20:40:00Z Staff http://www.BillOReilly.com/b/How-can-I-pre-renew-my-Premium-Membership/190303014770324950.html 2010-10-12T20:25:00Z 2010-10-12T20:25:00Z

<strong>How can I pre-renew my Premium Membership?</strong><br /><br />If you would like to renew your Premium Membership in advance of your renewal date, click on <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> and then choose Pre-Renew your Premium Membership.

Staff 2010-10-12T20:25:00Z Staff http://www.BillOReilly.com/b/Why-is-a-credit-card-required-when-activating-a-Premium-Membership-gift-certificate/-768017907201201095.html 2010-10-12T20:19:00Z 2010-10-12T20:19:00Z

<strong>Why is a credit card required when activating a Premium Membership gift certificate?</strong><br /><br />The Children's Online Protection Privacy Act (<a class="defaultLinks" href="http://www.coppa.org" target="_blank">COPPA</a>) requires that we verify the ages of our members. We request credit card information as a form of age verification. Your card will not be charged.

Staff 2010-10-12T20:19:00Z Staff http://www.BillOReilly.com/b/Can-I-return-a-Premium-Membership-gift-certificate/-168507501404950146.html 2010-10-12T20:16:00Z 2010-10-12T20:16:00Z

<strong>Can I return a Premium Membership gift certificate?</strong><br /><br />If you would like to return a Premium Membership gift certificate that you do not plan to use, <a class="defaultLinks" href="/pg/jsp/help/contactus.jsp">contact Customer Service</a> with your gift membership code and we will be happy to assist you.

Staff 2010-10-12T20:16:00Z Staff http://www.BillOReilly.com/b/When-will-my-Premium-Membership-expire/-135895820565214137.html 2010-10-12T20:06:00Z 2010-10-12T20:06:00Z

<strong>When will my Premium Membership expire?</strong><br /><br />Click on <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> to check your current membership status and the expiration date of your Premium Membership.

Staff 2010-10-12T20:06:00Z Staff http://www.BillOReilly.com/b/Do-gift-memberships-renew/-705155962046851485.html 2010-10-12T20:04:00Z 2010-10-12T20:04:00Z

<strong>Do gift memberships renew?</strong><br /><br />No, gift memberships expire at the end of the term.

Staff 2010-10-12T20:04:00Z Staff http://www.BillOReilly.com/b/Do-I-need-to-be-a-Premium-Member-to-shop-in-The-Store/430602801936408828.html 2010-10-12T20:00:00Z 2010-10-12T20:00:00Z

<strong>Do I need to be a Premium Member to shop in The Store?</strong><br /><br />No. Anyone is welcome to shop in and order from <a class="defaultLinks" href="/store" target="_blank">The Store</a>.

Staff 2010-10-12T20:00:00Z Staff http://www.BillOReilly.com/b/Will-I-receive-a-refund-if-I-cancel-my-Premium-Membership/363871092028345438.html 2010-10-07T22:55:00Z 2010-10-07T22:55:00Z

<strong>Will I receive a refund if I cancel my Premium Membership?</strong><br /><br />No refunds are issued for <strong>Monthly or 90-Day Premium Members</strong> that cancel. However, your membership will remain active until the last day of your billing cycle.<br /><br />For <strong><span style="text-decoration: underline;">NEW</span>&nbsp;Yearly or One Year Premium Members:</strong> <ul> <li>If you cancel within 30 days of your billing cycle start date, your membership will cancel immediately and you will receive a full refund less the retail price of the membership gift that was shipped to you. If within 60 days of original shipment, the membership gift can be returned in order to receive a full refund.</li> <li>If you cancel between 30 and 90 days into your billing cycle, your membership will cancel immediately and you will receive a prorated refund less the retail price of the membership gift that was shipped to you. If within 60 days of original shipment, the membership gift can be returned in order to receive a refund of the retail price of the gift.</li> <li>If you cancel more than 90 days into your billing cycle, your membership will be set to expire at the end of the billing cycle. There are no refunds after 90 days.</li> </ul> For <strong><span style="text-decoration: underline;">RENEWING</span> Yearly or One Year Premium Members</strong>: <div> <ul> <li>If you cancel within 0-45 days after your renewal processing date, your membership will be cancelled immediately and you will receive a full refund. If the free gift has already been shipped, you must return it to avoid being charged. You may return it by refusing delivery or writing &ldquo;return to sender&rdquo; on it.</li> <li>If you cancel 46 days or more after your renewal processing date, your membership will be set to expire at the end of the billing cycle.</li> </ul> </div> <div style="padding-left: 30px;">&nbsp;</div>

Staff 2010-10-07T22:55:00Z Staff http://www.BillOReilly.com/b/How-can-I-cancel-my-Premium-Membership/-492386306576526664.html 2010-10-07T22:52:00Z 2010-10-07T22:52:00Z

<strong>How can I cancel my Premium Membership?</strong><br /><br />To cancel your Premium Membership, simply visit the <a class="defaultLinks" href="/site/member/modifyprofile?action=cancelPremiumMembershipConfirm">Cancel Premium Membership</a> page and follow the instructions.

Staff 2010-10-07T22:52:00Z Staff http://www.BillOReilly.com/b/How-can-I-upgrade-my-Premium-Membership-from-monthly-to-yearly/906977717234785047.html 2010-10-07T22:50:00Z 2010-10-07T22:50:00Z

<strong>How can I upgrade my Premium Membership from monthly to yearly?</strong><br /><br />If you are a monthly Premium Member and would like to upgrade to a yearly Premium Membership, simply visit <a class="defaultLinks" href="/pg/jsp/member/upgradememberconfirm.jsp">Upgrade Membership</a> within the <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> section and follow the instructions.

Staff 2010-10-07T22:50:00Z Staff http://www.BillOReilly.com/b/How-can-I-view-my-Premium-Membership-information/162078306225143233.html 2010-10-04T22:17:00Z 2010-10-04T22:17:00Z

<strong>How can I view my Premium Membership information?</strong><br /><br />You can view your membership information by clicking the "<a class="defaultLinks" href="/myaccount">Manage my preferences</a>" link in the top right-hand corner of any page to get to the "My Account" screen. The "My Account" area allows you to manage your membership, find your membership start date and renewal date, and more.

Staff 2010-10-04T22:17:00Z Staff http://www.BillOReilly.com/b/What-is-podcasting-What-podcasts-does-BillOReilly.com-offer/835854538156644301.html 2010-10-04T22:00:00Z 2010-10-04T22:00:00Z

<strong>What is podcasting? What podcasts does BillOReilly.com offer?</strong><br /><br />Podcasting is a form of audio broadcasting over the Internet. Podcasting is a convenient way to deliver MP3 audio files or video files to a user periodically and automatically.<br /><br />BillOReilly.com Premium Members have access to a number of different audio and video podcasts: <ul> <li>Video Podcasts <ul> <li><strong>Backstage Conversation</strong><br />Bill answers questions submitted directly from our Premium Members on almost any topic imaginable.</li> <li><strong>Talking Points Memo from The O'Reilly Factor</strong><br />Watch Bill's Talking Points Memo from The O'Reilly Factor on the Fox News Channel.</li> </ul> </li> <li>Audio Podcasts <ul> <li><strong>Radio Talking Points Memo</strong><br />Listen to Bill's thoughts on news stories of the day. Heard on radio stations nationwide, now you can download these quick clips directly to your MP3 player.</li> <li><strong>No Spin News</strong><br />Bill gives his take on topical news stories of the day that didn't make it to the Factor.</li> <li><strong>Radio Factor Vault</strong><br />Full episodes of the Radio Factor made available to our Premium Members via podcasting. Please note that the Radio Factor is no longer in production, and this archive is not updated any longer. It is provided as a convenience to you.</li> </ul> </li> </ul>

Staff 2010-10-04T22:00:00Z Staff http://www.BillOReilly.com/b/How-can-I-download-a-digital-file-I-ordered-from-The-Store/617470618852327330.html 2010-10-04T21:54:00Z 2010-10-04T21:54:00Z

<strong>How can I download a digital file I ordered from The Store?</strong><br /><br />If you have purchased digital files from BillOReilly.com, including downloadable MP3s of Bill's books, you can download the file(s) from your <a class="defaultLinks" href="/order?action=myOrders" target="_blank">Order Status</a> page. Simply select the correct order number and click the "Download Product" link in your order, or right-click on the "Download Product" link and click "Save Target As" in Internet Explorer or "Save Link As" in Firefox.<br /><br />Once the download has completed, you will find it in the default "Save As" location specified by your browser, or the location you selected from the "Save As" window that appeared when the download began. If you know the name of the downloaded file, you can also search for the file on your computer.<br /><br />If the zip file won't open or states it is corrupt, your download did not complete. <br /><br />Please note the zip file will take time to download. If your ISP has a bad connection and times out before your download completes, please resume the download. We recommend you use <a class="defaultLinks" href="http://www.mozilla.com/en-US/firefox/personal.html" target="_blank">Firefox</a> as your web browser because it can resume downloads.<br /><br />For further assistance with digital downloads, <a class="defaultLinks" href="/pg/jsp/help/contactus.jsp" target="_blank">contact Customer Service</a>.

Staff 2010-10-04T21:54:00Z Staff http://www.BillOReilly.com/b/Do-I-have-to-have-an-iPod-to-use-podcasts/-618396176700469043.html 2010-09-30T23:47:00Z 2010-09-30T23:47:00Z

<strong>Do I have to have an iPod to use podcasts?</strong><br /><br />Not at all. If you are a Premium Member, you have access to BillOReilly.com podcasts that you can use with any podcasting software. Many podcasting applications are free to download and use, including <a class="defaultLinks" href="http://www.apple.com/itunes/" target="_blank">iTunes</a>, which works on both Macintosh or Windows computers.

Staff 2010-09-30T23:47:00Z Staff http://www.BillOReilly.com/b/I-cant-remember-what-email-address-I-used-when-I-registered.-What-should-I-do/-616969917059218299.html 2010-09-30T21:54:00Z 2010-09-30T21:54:00Z

<strong>I can't remember what email address I used when I registered. What should I do?</strong><br /><br />If you can't remember the email address you used when you registered for your BillOReilly.com account, you will need to <a class="defaultLinks" href="/pg/jsp/help/contactus.jsp" target="_blank">contact Customer Service</a> for assistance. For your safety, be prepared to confirm your identity when you communicate with one of our representatives.

Staff 2010-09-30T21:54:00Z Staff http://www.BillOReilly.com/b/Where-can-I-find-podcasting-information/-348909152148808311.html 2010-09-30T21:51:00Z 2010-09-30T21:51:00Z

<strong>Where can I find podcasting information?</strong><br /><br />Premium Members are issued personalized podcasting URLs for their own personal, individual use.<br /><br />If you are a Premium Member and wish to access your podcast URLs, go to <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> and click on <a class="defaultLinks" href="/podcasthelp" target="_blank">Podcasting URLs &amp; Help</a>.

Staff 2010-09-30T21:51:00Z Staff http://www.BillOReilly.com/b/How-do-I-change-the-email-address-on-file-with-BillOReilly.com/622995364536358011.html 2010-09-30T21:47:00Z 2010-09-30T21:47:00Z

<strong>How do I change the email address on file with BillOReilly.com?</strong><br /><br /><a class="defaultLinks" href="/myaccount" target="_blank">Visit the "My Account"</a> page, and click on <a class="defaultLinks" href="/site/member/modifyprofile?action=modifyLogin" target="_blank">Login Information &amp; Password</a>. Follow the on-screen directions to change your email address.<br /><br />Please note that this will NOT change the email address that BillOReilly.com newsletters are sent to, if you are currently a subscriber.

Staff 2010-09-30T21:47:00Z Staff http://www.BillOReilly.com/b/Can-I-renew-a-gift-membership/832408611200314960.html 2010-09-30T21:38:00Z 2010-09-30T21:38:00Z

<strong>Can I renew a gift membership?</strong><br /><br />If you are currently using a gift membership and you would like to renew before the gift membership expires, please <a class="defaultLinks" href="/pg/jsp/help/contactus.jsp">contact Customer Service</a> so we can process the membership renewal for you.

Staff 2010-09-30T21:38:00Z Staff http://www.BillOReilly.com/b/I-am-already-a-Premium-Member;-can-I-apply-a-gift-certificate-to-my-membership/-330361925791714149.html 2010-09-30T21:36:00Z 2010-09-30T21:36:00Z

<strong>I am already a Premium Member; can I apply a gift certificate to my membership?</strong><br /><br />If you are already a Premium Member, please <a class="defaultLinks" href="https://www.billoreilly.com/giftmembership">click here</a> to apply the gift certificate to your account using your certificate number.

Staff 2010-09-30T21:36:00Z Staff http://www.BillOReilly.com/b/What-do-the-buttons-above-the-message-composition-field-do/657785197162360536.html 2010-09-23T21:36:00Z 2010-09-23T21:36:00Z

<strong>What do the buttons above the message composition field do?</strong><br /><br />The first three buttons allow you to style your text using bold, italic and underlined text styles.<br /><br />The fourth button allows you to mark a section of your reply as a quote.<br /><br />The remaining buttons allow you to insert graphical emoticons, or "smilies."<br /><br /> <div><img src="/images/help/msgcontrols.jpg" alt="Image of an example message board post" width="700" /></div>

Staff 2010-09-23T21:36:00Z Staff http://www.BillOReilly.com/b/Can-I-block-posts-from-other-members-in-the-message-boards/-351486769672318385.html 2010-09-23T21:21:00Z 2010-09-23T21:21:00Z

<strong>Can I block posts from other members in the message boards?</strong><br /><br />You can block posts from other members on the message boards. The "block" function works like a "mute" button--posts from members you have blocked will not appear as you browse the message boards.<br /><br />To block a user, click on the link that reads "Block this user" adjacent to any post written by the user you'd like to block.<br /><br /> <div><img src="/images/help/blockuser.jpg" alt="Image of an example message board post" width="700" /></div>

Staff 2010-09-23T21:21:00Z Staff http://www.BillOReilly.com/b/How-can-I-change-or-update-my-message-board-screen-name/-193637473600986033.html 2010-09-23T21:17:00Z 2010-09-23T21:17:00Z

<strong>How can I change or update my message board screen name?</strong><br /><br />By default, your screen name is initially set to be your first name and your last initial.<br /><br />You can change your screen name by navigating to <a class="blogLinks" href="/myaccount" target="_blank">My Account</a> and then clicking on <a class="blogLinks" href="/site/member/modifyprofile?action=editProfile" target="_blank">Member Profile</a>.

Staff 2010-09-23T21:17:00Z Staff http://www.BillOReilly.com/b/Who-can-access-the-message-boards-on-BillOReilly.com/-484090132007207876.html 2010-09-23T21:15:00Z 2010-09-23T21:15:00Z

<strong>Who can access the message boards on BillOReilly.com?</strong><br /><br />Only <a class="blogLinks" href="/membership">BillOReilly.com Premium Members</a>&nbsp;who have accepted the terms and conditions of usage have access to the message boards.

Staff 2010-09-23T21:15:00Z Staff http://www.BillOReilly.com/b/How-can-I-report-an-offensive-message-on-the-message-boards/92162839895303078.html 2010-09-23T21:08:00Z 2010-09-23T21:08:00Z

<strong>How can I report an offensive message on the message boards?</strong><br /><br />Click on the link that reads "Report this post" adjacent to the specific post that you want to report. Complete the form that appears on screen. If appropriate, action will be taken by BillOReilly.com staff members.<br /><br /> <div><img src="/images/help/reportpost.jpg" alt="Image of an example message board post" width="700" /></div>

Staff 2010-09-23T21:08:00Z Staff http://www.BillOReilly.com/b/What-are-the-rules-for-using-the-message-boards/458903443081551510.html 2010-09-23T21:05:00Z 2010-09-23T21:05:00Z

<strong>What are the rules for using the message boards?</strong><br /><br />View our <a class="blogLinks" href="/g/Message-Boards-Plain-Language-Guide/516.html">Plain Language Guide</a> to using the message boards for an easy-to-understand explanation of how the message boards work.<br /><br />The guide outlines activities that are prohibited as well as the consequences for breaking the rules.

Staff 2010-09-23T21:05:00Z Staff http://www.BillOReilly.com/b/How-can-I-see-which-members-I-have-blocked-in-the-message-boards/-563197918707736462.html 2010-09-23T21:03:00Z 2010-09-23T21:03:00Z

<strong>How can I see which members I have blocked in the message boards?</strong><br /><br />You can see which members you have blocked in the message boards by navigating to <a class="blogLinks" href="/myaccount" target="_blank">My Account</a> and then clicking on <a class="blogLinks" href="/site/member/modifyprofile?action=viewIgnoredMembers" target="_blank">Blocked List</a>.

Staff 2010-09-23T21:03:00Z Staff http://www.BillOReilly.com/b/How-can-I-make-my-Premium-Member-profile-private/-345149347484345974.html 2010-09-23T20:58:00Z 2010-09-23T20:58:00Z

<strong>How can I make my Premium Member profile private?</strong><br /><br />You can update your profile visibility by navigating to <a class="blogLinks" href="/myaccount" target="_blank">My Account</a> and then clicking on <a class="blogLinks" href="/site/member/modifyprofile?action=editProfile" target="_blank">Member Profile</a>.

Staff 2010-09-23T20:58:00Z Staff http://www.BillOReilly.com/b/How-can-I-make-my-Premium-Member-profile-public/558900716212273730.html 2010-09-23T20:57:00Z 2010-09-23T20:57:00Z

<strong>How can I make my Premium Member profile public?</strong><br /><br />You can update your profile visibility by navigating to <a class="blogLinks" href="/myaccount" target="_blank">My Account</a> and then clicking on <a class="blogLinks" href="/site/member/modifyprofile?action=editProfile" target="_blank">Member Profile</a>.

Staff 2010-09-23T20:57:00Z Staff http://www.BillOReilly.com/b/How-can-I-revise-the-information-shown-on-my-Premium-Member-profile/-910141087848202078.html 2010-09-23T20:54:00Z 2010-09-23T20:54:00Z

<strong>How can I revise the information shown on my Premium Member profile?</strong><br /><br />You can update your profile by navigating to <a class="blogLinks" href="/myaccount" target="_blank">My Account</a> and then clicking on <a class="blogLinks" href="/site/member/modifyprofile?action=editProfile" target="_blank">Member Profile</a>.

Staff 2010-09-23T20:54:00Z Staff http://www.BillOReilly.com/b/Do-I-need-to-be-a-Premium-Member-to-get-BillOReilly.com-newsletters/-686924601084818919.html 2010-09-23T01:28:00Z 2010-09-23T01:28:00Z

<strong>Do I need to be a Premium Member to get BillOReilly.com newsletters?</strong><br /><br />Not at all. Our newsletters are free to all subscribers. <a href="/newsletter">Register for as many as you'd like</a>!

Staff 2010-09-23T01:28:00Z Staff http://www.BillOReilly.com/b/How-do-I-subscribe-to-BillOReilly.com-newsletters/618512922654183153.html 2010-09-23T01:27:00Z 2010-09-23T01:27:00Z

<strong>How do I subscribe to BillOReilly.com newsletters?</strong><br /><br /><a class="defaultLinks" href="/newsletter" target="_blank">Go to our newsletter page</a> and select the newsletters you want to receive. Input your email address and click "Subscribe." Simple as that!

Staff 2010-09-23T01:27:00Z Staff http://www.BillOReilly.com/b/How-do-I-change-the-email-address-that-newsletters-are-sent-to/826640443901400286.html 2010-09-23T01:24:00Z 2010-09-23T01:24:00Z

<strong>How do I change the email address that newsletters are sent to?</strong><br /><br /><a class="defaultLinks" href="/newsletter?action=manageForm" target="_blank">Visit our subscription management page</a> and enter your OLD email address that you receive our mailings at. Follow the on-screen directions to change your subscription to a new email address.

Staff 2010-09-23T01:24:00Z Staff http://www.BillOReilly.com/b/How-do-I-stop-receiving-newsletters-from-BillOReilly.com/587977463882915540.html 2010-09-23T01:23:00Z 2010-09-23T01:23:00Z

<strong>How do I stop receiving newsletters from BillOReilly.com?</strong><br /><br /><a class="defaultLinks" href="/newsletter?action=unsubscribe" target="_blank">Visit our unsubscribe page</a> and enter the email address that you receive our mailings at. Follow the on-screen directions to unsubscribe.

Staff 2010-09-23T01:23:00Z Staff http://www.BillOReilly.com/b/What-are-the-differences-between-the-various-newsletters/569252685682977302.html 2010-09-23T01:22:00Z 2010-09-23T01:22:00Z

<strong>What are the differences between the various newsletters?</strong><br /><br />We send out <a class="blogLinks" href="/newsletter">three different newsletters</a>: <ul> <li><strong>This Week on The Factor</strong><br />Get a sneak peek every Monday at what we're planning for the week on The O'Reilly Factor. Find out about special guests, interviews, top stories and more, not to mention plenty of special offers and news from BillOReilly.com.</li> <li><strong>From the Desk of Bill O'Reilly</strong><br />Receive Bill's newest column every Thursday before it appears in newspapers nationwide! Read Bill's thoughts on current events, top news stories and the names and faces that are making headlines on The O'Reilly Factor.</li> <li><strong>The Bill Bulletin</strong><br />The Bill Bulletin is a periodic email alert sent out when we have late-breaking information from the world of Bill O'Reilly, including special announcements, exclusive interviews and details on upcoming appearances.</li> <li><strong>Talking Points Memo Transcript</strong><br />A Fox News transcript of the previous night's Talking Points Memo, sent out weekdays.&nbsp;</li> </ul> You must <a class="blogLinks" href="/newsletter">subscribe to each of the newsletters</a> you'd like to receive.

Staff 2010-09-23T01:22:00Z Staff http://www.BillOReilly.com/b/What-charities-does-Bill-give-to/-178493447035593857.html 2010-09-21T22:38:00Z 2010-09-21T22:38:00Z

<strong>What charities does Bill give to?</strong><br /><br />Check our <a class="blogLinks" href="/pg/jsp/billsfavorites/billscharities.jsp">list of Bill's charities</a> to see a partial list of the charitable organizations that Bill contributes to.

Staff 2010-09-21T22:38:00Z Staff http://www.BillOReilly.com/b/How-can-I-find-out-more-about-Bill-OReilly/776757371591860662.html 2010-09-21T22:25:00Z 2010-09-21T22:25:00Z

<strong>How can I find out more about Bill O'Reilly?</strong><br /><br />You can check out&nbsp;<a class="blogLinks" href="/g/Bill-O'Reilly's-Bio/515.html">here on BillOReilly.com</a>.

Staff 2010-09-21T22:25:00Z Staff http://www.BillOReilly.com/b/How-can-I-contact-Bill-OReilly/-751349540149968061.html 2010-09-21T22:21:00Z 2010-09-21T22:21:00Z

<strong>How can I contact Bill O'Reilly?</strong><br /><br />Anyone can email Bill at <a href="mailto:bill@billoreilly.com">bill@billoreilly.com</a>.<br /><br />BillOReilly.com Premium Members can also <a class="blogLinks" href="/pg/jsp/help/contactus.jsp">use our contact form</a>.<br /><br /><br />

Staff 2010-09-21T22:21:00Z Staff http://www.BillOReilly.com/b/I-found-an-error-on-BillOReilly.com.--What-should-I-do/484319186899355659.html 2010-09-21T22:09:00Z 2010-09-21T22:09:00Z

<strong>I found an error on BillOReilly.com. What should I do?</strong><br /><br />Contact <a class="blogLinks" href="/pg/jsp/help/contactus.jsp">BillOReilly.com Customer Service using our contact form</a> and we will forward the message to the appropriate party for correction.

Staff 2010-09-21T22:09:00Z Staff http://www.BillOReilly.com/b/Do-I-need-to-be-a-Premium-Member-to-email-Bill/851920176984342345.html 2010-09-21T22:06:00Z 2010-09-21T22:06:00Z

<strong>Do I need to be a Premium Member to email Bill?</strong><br /><br />No. Anyone can send Bill a message at <a href="mailto:bill@billoreilly.com">bill@billoreilly.com</a>.

Staff 2010-09-21T22:06:00Z Staff http://www.BillOReilly.com/b/What-screen-resolution-is-recommended-for-viewing-BillOReilly.com/532346414176413729.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>What screen resolution is recommended for viewing BillOReilly.com?</strong><br /><br />We suggest that you view our site at no less than a 1024x768 screen resolution.<br /><br />To change the screen resolution in <strong>Windows</strong>, right-click the desktop and choose Properties.In the Display Properties dialog box, click the Settings tab. Drag the Screen resolution slider to the right to increase your monitor's resolution. Choose a screen resolution of 1024 x 768 or higher for best results. Click "Apply" and the new settings will take effect.<br /><br />To change the screen resolution in <strong>Mac OS X</strong>, under the Apple menu, select System Preferences and choose Displays. From the "Resolutions" list, select a resolution of 1024 x 768 or higher. The new resolution will be applied immediately.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/Why-am-I-not-receiving-newsletters-from-BillOReilly.com/-326240741269866167.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>Why am I not receiving newsletters from BillOReilly.com?</strong><br /><br />We send out <a class="blogLinks" href="/newsletter">four different newsletters</a>: <ul> <li><strong>This Week on The Factor</strong><br />Get a sneak peek every Monday at what we're planning for the week on The O'Reilly Factor. Find out about special guests, interviews, top stories and more, not to mention plenty of special offers and news from BillOReilly.com.</li> <li><strong>From the Desk of Bill O'Reilly</strong><br />Receive Bill's newest column every Thursday before it appears in newspapers nationwide! Read Bill's thoughts on current events, top news stories and the names and faces that are making headlines on The O'Reilly Factor.</li> <li><strong>The Bill Bulletin</strong><br />The Bill Bulletin is a periodic email alert sent out when we have late-breaking information from the world of Bill O'Reilly, including special announcements, exclusive interviews and details on upcoming appearances.</li> <li><strong>Talking Points Memo Transcript</strong><br />A Fox News transcript of the previous night's Talking Points Memo from The O'Reilly Factor, sent out weekdays.&nbsp;</li> </ul> You must <a class="blogLinks" href="/newsletter">subscribe to each of the newsletters</a> you'd like to receive.<br /><br />If you have successfully completed the subscription process but you are still not receiving newsletter(s), there could be several reasons why: <ul> <li><strong>Storage space</strong><br />Has your email inbox run out of storage space? Clean out your inbox to make room for new messages.</li> <li><strong>Spam filtering</strong><br />Do you use a spam filtering program or software? Make sure that <strong>newsletter@billoreilly.com</strong> has been added to your whitelist or address book. Because our newsletter system is automated, we cannot respond to human reply request systems such as Matador or EarthLink's Spam Filter. You must set these systems to allow newsletter/mailing list deliveries. Otherwise, after bouncing twice, your email address will be removed from our mailing list. Your incoming email may be filtered and you might not even know it. Almost all high-volume ISPs such as Yahoo!, Hotmail, MSN, and Gmail automatically filter for spam and put messages suspected of being spam into a "Bulk" or "Spam" folder. Check this folder for our newsletter and identify it as "Not Spam." This should prevent the newsletter from being accidentally thrown out in the future.</li> <li><strong>Heavy Internet traffic</strong><br />Sometimes heavy Internet traffic can prevent us from successfully delivering the newsletter to you. If you suspect that messages aren't reaching you because of problems with Internet congestion, consult your ISP directly for additional help.</li> <li><strong>Premium Membership</strong><br />If you were subscribed to the newsletter prior to becoming a Premium Member, sometimes your Premium Membership can reset your newsletter preferences. To fix this, <a class="defaultLinks" href="/newsletter?action=unsubscribe" target="_blank">unsubscribe</a> from the newsletter and then <a class="defaultLinks" href="/newsletter" target="_blank">re-subscribe</a>.</li> <li><strong>Changed email address</strong><br />Perhaps you have changed your email address and we are unaware of the new address. To fix this, subscribe to the <a class="defaultLinks" href="/newsletter" target="_blank">newsletter</a> using your new address. </li> <li><strong>AOL email</strong><br />We recommend not subscribing to the BillOReilly.com newsletter using an AOL email address. AOL's ability to deliver newsletters is faulty, and AOL refuses to fix the problem. </li> </ul> You can <a class="defaultLinks" href="/newsletter?action=manageForm">make changes to your newsletter preferences</a>, including the email address that the newsletter is sent to, at any time. Changes will be made effective immediately.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/Do-I-need-an-account-in-order-to-use-BillOReilly.com/-982883728352945326.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>Do I need an account in order to use BillOReilly.com?</strong><br /><br />In order to purchase from <span>BillOReilly.com</span>, you will need to register. During the checkout process, you will be prompted for your email address and a password that you can use to login to the site later.<br /><br />In order to become a Premium Member, <a class="defaultLinks" href="/charts/membershipchart.jsp">review the available membership options</a> and add the membership you'd like to your cart. Once you have completed the checkout process, you will be able to log in as a Premium Member and access all Premium Member content.<br /><br />Otherwise, an account is not necessary to use BillOReilly.com.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/Why-dont-I-get-the-newsletter/32155553284865300.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

Please make sure you are subscribed and confirmed for the newsletter. If you are certain you have subscribed properly, make sure that the newsletter is not going to your SPAM/BULK folder in your email inbox.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/Where-can-I-update-my-message-board-nickname/34907134868156684.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>Where can I update my message board nickname?</strong><br /><br />By default, your first name and last initial will appear next to messages that you post in the BillOReilly.com Message Boards.<br /><br />If you'd like to change your screen name, or "nickname," go to the <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> section and click on <a class="defaultLinks" href="/site/member/modifyprofile?action=editProfile" target="_blank">Member Profile</a> to change your Screen Name.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/How-can-I-change-the-credit-card-my-Premium-Membership-is-billed-to/180657475089896898.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>How can I change the credit card my Premium Membership is billed to?</strong><br /><br />If you would like to change the credit card on file for your Premium Membership, go to <a class="defaultLinks" href="/myaccount" target="_blank">My Account</a> and click on <a class="defaultLinks" href="/site/member/modifyprofile?action=manageCredit">Manage Credit Cards</a>. You will need to either edit the credit card you have on file, or add a new card.<br /><br />To indicate which card you would like to have billed for your Premium Membership, select the appropriate card and click the "Use Card for Premium Membership" button. This will authorize us to charge this card for your Premium Membership; otherwise, we will be unable to re-bill you automatically.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/How-long-will-it-take-for-me-to-receive-my-order/-517616512008899200.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>How long will it take for me to receive my order?</strong><br /><br />The estimated delivery listed for each item is the amount of time that it should take for an order to reach you after being processed and released from our warehouse. The availability of the items in your order is considered when calculating the estimated delivery date.<br /><br />We offer four domestic shipping speeds: <ul> <li><strong>Book Shipping</strong><br />5-10 business days</li> <li><strong>Ground</strong><br />2-4 business days</li> <li><strong>2-Day Air</strong><br />2 business days</li> <li><strong>Next Day Air</strong><br />1 business day</li> </ul> Our standard methods of shipment via Ground are through the U.S. Postal Service ("USPS") or United Parcel Service ("UPS"). Shipping prices cover delivery, packaging and labor.<br /><br />We offer one international shipping speed: <ul> <li><strong>Ground</strong><br />4-8 business days</li> </ul>

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/How-do-I-add-BillOReilly.com-podcasts-to-iTunes/246038315672889753.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>How do I add BillOReilly.com podcasts to iTunes?</strong><br /><br />Each Premium Member is assigned unique podcast URLs. These URLs can be found at <a class="defaultLinks" href="/podcasthelp" target="_blank">http://www.billoreilly.com/podcasthelp</a>.<br /><br />We recommend using iTunes to manage and listen to your podcasts. Here's how to add BillOReilly.com podcasts to iTunes.<ol> <li>Download <a class="defaultLinks" href="http://www.apple.com/itunes/" target="_blank">iTunes</a> to your computer (available for either PC or Mac at no charge) and install the software.</li> <li>Once installed, open the iTunes player.</li> <li>Go to <a class="defaultLinks" href="http://www.BillOReilly.com" target="_blank">http://www.BillOReilly.com</a> and log into the site with your account information.</li> <li>Go to <a class="defaultLinks" href="/podcasthelp">Podcasting</a> to find your unique podcast URLs. You can click on the "Add to iTunes" buttons to automatically subscribe to a Podcast.</li> </ol>If clicking on the "Add to iTunes" button does not automatically open iTunes and subscribe you to the podcast, then:<ol> <li>Highlight the entire URL and copy it by right-clicking and selecting "Copy" (or type CTRL + C).</li> <li>Open iTunes and go to <strong>Advanced &gt; Subscribe to Podcast...</strong></li> <li>In the prompt box, paste the URL you copied (right-click in the box and select "Paste," or type CTRL + V).</li> <li>Hit OK. You have successfully subscribed to your Podcast.</li> </ol>If you find that your podcast is not updating successfully, please try logging out of your account on BillOReilly.com and logging back in.<br /><br />If you find that you are only getting the 10 minute sample podcast, please check your membership status to confirm that you are registered as a Premium Member. You may also try unsubscribing from the podcast and following the steps above to subscribe again.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/How-can-I-activate-a-Premium-Membership-gift-certificate/773516239739433619.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>How can I activate a Premium Membership gift certificate?</strong><br /><br />Gift memberships are sold as gift certificates, each of which contains a unique activation code. A valid credit card is also required to activate a gift membership. We will not bill the credit card; it is used strictly for age verification purposes.<br /><br />To activate your gift certificate:<ol> <li>If you are already registered with <span>BillOReilly.com</span>, log in with your email address and password. If you have never registered with or shopped on BillOReilly.com, proceed to step 2.</li> <li>Go to <a class="defaultLinks" href="/giftmembership">http://www.billoreilly.com/giftmembership</a>. This URL is also printed at the bottom of the gift certificate.</li> <li>Enter the gift code printed on the gift certificate. From there, follow the on-screen instructions.</li> </ol>We will send you an email confirmation once your gift membership has been successfully activated.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/Can-I-have-my-order-gift-wrapped/362816940781288288.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>Can I have my order gift wrapped?</strong><br /><br />Yes. We offer individual item wrap for $4.99 per item.<br />&nbsp;<br />You can gift wrap an item in your order by clicking the "Click to gift wrap this item" link under the item on the "Final Order Review" page:<br /><br /><img src="/images/help/giftwrap_shoppingcart.png" alt="" width="600" height="240" /><br /><br /><br />In the next page, you will be given the option to select a gift wrap and include a gift message:<br /><br /><img src="/images/help/giftwrap_selection.png" alt="" />

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/How-can-I-check-the-status-of-my-order/-859830859968413686.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>How can I check the status of my order?</strong><br /><br />Visit the <a class="defaultLinks" href="/order?action=myOrders" target="_blank">Order Status</a> page to find out what's happening with your order.<br /><br />If an order is listed as "pending," your order has not shipped yet. Most orders are processed, picked, packed, and shipped within 24 business hours. If your order is less than 24 business hours old, "pending" is normal.<br /><br />Some orders may be listed as "pending" for longer than 24 hours. If an order contains a personalized book, the order may not ship for 2-4 weeks, depending upon Bill's schedule. Orders that contain backordered items may also be listed as "pending" until the item is back in stock.<br /><br />Generally we will hold your order until it is complete and then ship it all at once. You can, however, elect to have a partial order shipped by selecting the "Ship as available" option during the order process.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/Can-anyone-visit-the-BillOReilly.com-Message-Boards/393866995035594321.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>Can anyone visit the BillOReilly.com Message Boards?</strong><br /><br />No. BillOReilly.com Message Boards are only available to Premium Members.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/Are-all-of-the-products-sold-in-The-Store-made-in-the-USA/-778854309730011788.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>Are all of the products sold in The Store made in the USA?</strong><br /> <p>Supporting the United States&rsquo; economy is just as important to Bill O'Reilly and all of us at BillOReilly.com as the charities that Bill supports through website sales. It is always our preference to offer &ldquo;Made in USA&rdquo; merchandise, and up until around 2006, we were able to operate The Store with only 100% &ldquo;Made in USA&rdquo; merchandise.&nbsp;&nbsp;</p> <p>Since then, however, globalization has often made it impossible to find merchandise that meets the Federal Trade Commission&rsquo;s (FTC) requirement for &ldquo;Made in USA&rdquo; merchandise: &ldquo;All, or virtually all, significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no&mdash;or negligible&mdash;foreign content.&rdquo;</p> <p>Additionally, COO problems are frequently compounded by basic business requirements of quality, style, fit, available inventory, production turn-around times, and so forth.</p> <p>As a result, when there is demand for an item that cannot be met by a 100% &ldquo;Made in USA&rdquo; product, BillOReilly.com will purchase from an alternative supplier that can provide the product and meet our standards of quality and level of service.&nbsp; If a product does not meet the FTC&rsquo;s &ldquo;Made in USA&rdquo; definition, we will clearly label it with actual COO information so that you can make your own informed purchase decision.&nbsp;</p> <p>BillOReilly.com does not, and will not, use unregulated and misleading terms like &ldquo;American Made&rdquo; or &ldquo;Made in America&rdquo; simply because a portion of a product&rsquo;s manufacturing process is done in the United States.&nbsp;</p> <p>We do have a specific section of our store that lists all of our products that are manufactured here in the USA, a number of which we have carried from our start, located at <a href="http://bor.com/n/hjrecj">http://bor.com/n/hjrecj</a>.</p>

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/What-is-The-Stores-return--exchange-policy/581851593947971094.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>What is The Store's return &amp; exchange policy?</strong><br /><br />Items received within 60 days of original shipment can be returned or exchanged for any reason with the exception of personalized products and used mugs and glasses. No returns or exchanges are accepted for personalized products and used mugs and glasses unless the product is defective.<br /><br />The customer is responsible for return shipping unless the returned product is defective or was shipped in error by BillOReilly.com. Gift wrapping charges (if any) and/or the original shipping charges are not refundable.<br /><br />To return/exchange an item:<ol> <li>Complete the Return form on the back of the packing slip that came with your order. If you are making an exchange, indicate the replacement item(s) on the form.</li> <li>Remove the self-adhesive return address label from the packing slip and place it on outside of the shipping box.</li> <li>Ship the return to the address on the label: <blockquote>BillOReilly.com<br /> ATTN: Returns Department<br /> 5208 Stilwell St.<br /> Kansas City, MO 64120</blockquote> We recommend that you use an insured shipping method when returning products to us. You will not be reimbursed for insurance expenses.</li> </ol>If you have misplaced your packing slip, a copy of your order invoice can be obtained from the <a class="defaultLinks" href="/order?action=myOrders" target="_blank">"Order Status"</a> page in "My Account" on BillOReilly.com.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/I-cant-remember-my-password.--What-should-I-do/499543950381738788.html 2010-05-27T06:45:00Z 2010-05-27T06:45:00Z

<strong>I can't remember my password. What should I do?</strong><br /><br />If you cannot remember your password, <a class="defaultLinks" href="/pg/jsp/member/forgotpasswordwithemail.jsp">use the password reset tool</a>. Simply provide your email address, and we will send you instructions on how to reset your password.

Staff 2010-05-27T06:45:00Z Staff http://www.BillOReilly.com/b/What-are-the-benefits-of-Premium-Membership/400663401412642854.html 2010-04-29T07:40:00Z 2010-04-29T07:40:00Z

<strong>What are the benefits of Premium Membership?</strong><br /><br />A <span>BillOReilly.com</span> Premium Membership allows you to access exclusive content offered only to paid members, including The O'Reilly Factor Podcast, No Spin News, our Message Boards, downloads of the Radio Factor, and more. <a class="defaultLinks" href="/membership">Learn more about Premium Membership</a> if you'd like.

Staff 2010-04-29T07:40:00Z