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Massachusetts DMV now charging $5 to talk to a real person
By: Bill O'ReillyMarch 2, 2010
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STORY EXCERPT
Boston Globe: Republican and Democratic critics are taking aim at a new $5 fee the Massachusetts Registry of Motor Vehicles is charging customers who want to do their business with a real person.

The fee that went into effect yesterday will be assessed on customers who talk to an agency employee either in person or on the telephone to conduct certain transactions, including renewing driver's licenses and vehicle registrations.

The fee would not be charged for transactions completed online, by mail, or over the agency's automated phone system. Also exempted will be a visit required every 10 years for an in-person license renewal.

Registrar Rachel Kaprelian says the goal is to raise money for the cash-strapped state and discourage people from going to branches. "We're in a fiscal crisis, and fees are realigning to reflect that crisis, and this is an added twist to get people to use the Internet,'' she said.
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