Help Library
Placing an Order & Order Status
How can I check the status of my order?

Visit the Order Status page to find out what's happening with your order.

If an order is listed as "pending," your order has not shipped yet. Most orders are processed, picked, packed, and shipped within 24 business hours. If your order is less than 24 business hours old, "pending" is normal.

Some orders may be listed as "pending" for longer than 24 hours. If an order contains a personalized book, the order may not ship for 2-4 weeks, depending upon Bill's schedule. Orders that contain backordered items may also be listed as "pending" until the item is back in stock.

Generally we will hold your order until it is complete and then ship it all at once. You can, however, elect to have a partial order shipped by selecting the "Ship as available" option during the order process.
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