Items received within 60 days of original shipment can be returned or exchanged for any reason with the exception of personalized products. No returns or exchanges are accepted for personalized products unless the product is defective.

The customer is responsible for return shipping unless the returned product is defective or was shipped in error by BillOReilly.com. Gift wrapping charges (if any) and/or the original shipping charges are not refundable.

To return/exchange an item:

1) Complete the Return form on the back of the packing slip that came with your order. If you are making an exchange indicate the replacement item(s) at the bottom of the form.

2) Remove the self-adhesive return address label from the packing slip and place it on outside of the shipping box.

3) Ship the return to the address on the label:

BillOReilly.com
ATTN: Returns Department
105 S Commerce Drive
Aston, PA 19014

We recommend that you use an insured shipping method when returning products to us. You will not be reimbursed for insurance expenses.

If you have misplaced your packing slip a copy of your order invoice can be obtained from the "Order Status" page in "My Account" on BillOReilly.com.

Defective Items:
If you received a defective item please contact Customer Service.

Shipping Charges on Defective Items:
To return a defective item, or an item that was shipped in error, you may be reimbursed for return shipping charges up to the amount that was originally applied to your order.

Membership Gift Certificate Returns:
If you are returning a membership gift certificate please send an email to Customer Service with the order number and the gift certificate number. A credit will be issued to the credit card used to purchase the gift certificate once it is confirmed that the gift certificate has not been used.